Capital One Services Solicitors Complaint Procedure

Our target is to provide our clients with effective and efficient service and we are hopeful that we can achieve this target in all our cases. We always encourage our clients to give feedback on our service. Even after such stringent rules and regulations, there is a chance that our client may be unhappy with our service; risk can never be eliminated but can only be minimized.

How to Complain?

If you are dissatisfied about the services received from Capital One Services Solicitors ltd at any stage of the matter:

  • you can complain directly to the case worker handling your matter.
  • If you are still not satisfied, please complain to the immediate supervisor of the relevant case worker on who will acknowledge the complaint within 7 working days and inform the client that his grievances will be addressed in 14 working days.
  • If you still remain dissatisfied, please refer the matter to the Compliance officer on The Compliance Officer will acknowledge the complaint within 07 working days and inform the client that his grievances
    will be addressed in 4 weeks.

We will respond back in writing, communicating the conclusion and suggest how to resolve your matter.

If you still remain dissatisfied with the final outcome you have the right to complain to the Legal Ombudsman.

The Legal Ombudsman will deal with Complaints if:

  • It happened within six years of the problem happening;
  • It happened within three years from when you found out about it;
  • You refer your complaint to us within six months of your service provider’s final response.

Their Contact details are as follows:

PO Box 6806



0300 555 0333

If you have a concern about a Solicitor’s conduct which you believe that we could not resolve, you can report your concern to the SRA.

Solicitors Regulation Authority,

199 Wharfside Street Solicitors Regulation Authority


B1 1RN


0370 606 2555

You can find further information at

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Capital One Services Solicitors Ltd is a leading law firm in the UK. We have expert family Solicitors and Expert Immigration Solicitors in Slough, Hayes (virtual office) and Southall.

Our Solicitors have extensive knowledge in their field of expertise. Our Solicitors spend a lot of time with their clients to ensure that they are aware of the situation and the pros and cons. We have a culture of long-lasting client relationships built on trust. Our Offices are in Slough, Hayes (Virtual Office) and Southall We are aiming to expand our business.